2007 Thinking Process Review by Dr. Alan H. Leader
Exam Schedule and Registration
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This is an eight-hour exam focused on a Thinking Process analysis of a case study.
Thinking Process Exam Expectations
The applicant should have experience at the Jonah
level (meaning to have the ability to apply the thinking process effectively in
their own lives and to assist others, and have applied the thinking processes
on many topics over a period of time.
The applicant has already proved general knowledge
of TOC concepts as evidenced by passing the Fundamentals Exam.
The Thinking Process Exam goes well beyond the
Thinking Process questions on the Fundamentals Exam which focused on:
Knowledge, Comprehension and Basic Application. The Thinking Process Exam
focuses on: Analysis (breakdown of information), Synthesis (putting facts
together) , Evaluation (judgment of solutions) and the ability to select,
apply, and interpret the Thinking Processes in new situations.
The case study used as a basis in the TP exam is
significantly longer than the Thinking Processes cases in the Fundamentals
exam. The case is complex enough to require significant thinking process
skills, yet simple enough to be able to be solved during the limited exam period.
The case represents an environment understandable in most parts of the world.
It does not require any specific subject matter skill nor prior knowledge of
any particular solution.
The applicant will demonstrate competency in all
Thinking Process Concepts and Tools. These include: UDEs and Three Ude Cloud,
Current Reality Tree (or its close cousin, the slightly abbreviated
communications current reality tree), Evaporating Cloud, Future Reality Tree,
Negative Branch Reservation, PreRequisite Tree and Transition Tree.
Because of the limited time to take the exam, a
full, detailed thinking process analysis of the case is not possible. The
applicant will be tested on several elements of the analysis representing major
Thinking Process Tools.
The exam will be graded based upon the applicant's
clear, effective, and logical application of the thinking process tools
consistent with the elements of the case. The applicant must show proficient
use of the thinking process tools. The applicant should use self-scrutiny using
the categories of legitimate reservation and ensuring good effect - cause -
Upon successful completion of the Applications Exam the applicant must become a fully paid TOCICO Member to receive the full endorsement of the TOCICO, the TOCICO Certificate of Expertise and have their accomplishment recognized on the TOCICO Website.
Process Exam Contents
The exam consists of two four-hour parts,
containing questions totaling 100 points. The questions range from 3 points to
15 points each.
A typical exam contains the following structure and
Case Narrative-the case background providing the
relevant current information.
- Question 1. (3
Points)-Goal and Necessary Conditions
- Question 2. (3
- Question 3. (9
Points)-Three UDE Cloud
- Question 4. (7
- Question 5. (15
Points)-Current Reality Tree
- Question 6. (3
Points)-Criteria for a good solution
- Question 7. (10
Points)-Injections to a cloud
- Question 8. (10
Points)-Future Reality Tree
- Question 9. (4
Points)-Negative Branch Reservation (recognition)
- Question 10. (6
Points)-Negative Branch Reservation (solution)
- Question 11. (5
Points)-Prerequisite Tree (obstacles)
- Question 12. (5
Points)-PrT (intermediate objectives)
- Question 13. (5
Points)-PrT (I-O Map)
- Question 14. (5
Points)-Converting an I-O map to a project plan
- Question 15. (10
Total of 100 Points possible. A passing Grade is 70
Abbreviated Narrative with a Few Questions Typical of the Thinking Process Exam
The market for Home Management Software was robust
for a while but sales are now in a downturn. This is becoming a problem
and management is pressing to cut costs. And, with the six recent new hires,
the Help Desk over budget. Management recently said, "Your costs are out
of control! We want you to lay-off six Telephone Service Specialist.”
That put an end to John’s thoughts of adding four more specialists.
Management views the Help Desk as an overhead
function. John views the Help Desk as an essential service. He
argued that Help Desk support is a necessary condition to increase customer
satisfaction and encourage future sales. And, the Help Desk performance
needs to be expanded, not be reduced. So far, he has prevented the
1. Select an UDE from each of three areas: the company goal,
and two necessary conditions.
2. Use these UDEs to construct a three UDE (the Core
3. Draw a current reality tree (CRT), or its abbreviated
communications form (CCRT), linking the core conflict to the UDEs you observed.
4. State your preferred injection to the core conflict.
5. Use an FRT to demonstrate that this injection will
convert the UDEs to DEs.
6. Suggest an NBR that might occur if the injection was
7. Show how an injection would mitigate that NBR.
8. List 5 obstacles to implementation of the injections in
(4) and (6). 9. Use intermediate objectives that would overcome those
9. Construct an intermediate objective (I-O) map.
10. Show how this map provides a preliminary implementation
11. For one of the critical intermediate objectives,
construct a transition tree.