The Leader of a system
sees their role as to ever improve the performance of the system under their responsibility.
Improved performance is
a result of implementing a new idea ("solution”) onto the existing system.
The manager who
introduces the solution needs to know:
1. Which parts of the system are "erroneous” and
have to be replaced
2. The new parts must be introduced to replace the
3. All the other parts of the system stay as they
Managers need a
systematic approach to develop plans for the pursuit of a significant
improvement of their systems. This systemic approach is about finding answers
to the four questions of system improvement.
1. WHAT to change?
Pinpoint the core problem
2. WHAT to change TO
Construct simple practical solutions
3. HOW to cause the change?
Induce the proper people to make the change (to
invent such solutions)
4. What creates the process of ongoing improvement
Create a mechanism to
determine what to improve next
TOC enhances the ability of managers to develop or construct solutions for
improving the performance of their systems. At the same time – TOC also
enhances the ability to communicate the solution to the proper people that
their support and collaborations is necessary for implementing the solution.
Written and donated for use by Oded Cohen and